Free Resume Format Download – Customer Service Advisor
Free Customer Service Advisor Resume Format is designed for professionals who guide customers and resolve service concerns daily. Moreover, this Resume Sample includes objective, executive summary, skills, and experience sections. Additionally, the Resume Example highlights advisory skills, communication ability, and CRM usage. Therefore, recruiters can quickly understand candidate strengths. Furthermore, the Resume Format follows ATS standards and uses very simple language. As a result, the Resume Template is Free to Download in Word and easy to edit. Resume format provided as an editable Word template with sample content included for easy customization.
In between, Resume Format presents experience and achievements in a clean structure. Consequently, this Resume Sample improves readability and keyword visibility. Additionally, the Resume Example supports both experienced professionals and career switchers. Meanwhile, the Resume Template allows fast customization without technical skills. Hence, hiring managers save screening time. Overall, this Resume Format helps candidates apply confidently with a professional, clear, and job-ready resume layout.
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Name: Rohan Verma
Title: Customer Service Executive
Contact No: +91 98765 43210
Email ID: rohan.verma@example.com
Address: Flat 12B, Park Street, Salt Lake, Kolkata, West Bengal, 700091, India
Date of Birth: 18 August 1996
Gender: Male
Industry: Customer Support and Contact Center Services
Total Experience: 4 YearsObjective:
To deliver timely and effective customer support while improving satisfaction and service quality consistently.Executive Summary:
Customer Service Executive with four years of experience in inbound and outbound customer support operations. Skilled in handling customer queries, resolving complaints, and maintaining service standards. Strong ability to communicate clearly, manage multiple tasks, and meet performance targets. Experienced in CRM systems, call documentation, and customer retention practices.Key Skills:
Customer Support, Call Handling, Complaint Resolution, CRM Software, Communication Skills, Time Management, Service QualityEmployee Recital:
Organization: BrightConnect Services Pvt Ltd – Kolkata
Tenure: June 2021 – Present
- Handled inbound customer calls while resolving queries within defined service timelines.
- Documented customer interactions accurately using CRM tools and internal ticketing systems.
- Addressed complaints professionally while maintaining empathy and service quality standards.
- Followed call scripts and compliance guidelines during all customer interactions.
- Coordinated with internal teams to resolve technical and service-related issues.
- Achieved monthly performance targets through consistent service delivery and customer satisfaction.
Organization: HelpDesk Solutions India Pvt Ltd – Bhubaneswar
Tenure: January 2019 – May 2021
- Managed customer queries via phone and email across multiple service categories.
- Resolved billing and service issues by following standard operating procedures.
- Escalated complex cases to supervisors with complete and accurate documentation.
- Maintained high call quality scores through effective communication and active listening.
- Updated customer records regularly to ensure data accuracy and follow-up tracking.
- Supported new joiners by sharing process knowledge and call handling techniques.
Education:
Bachelor of Arts (B.A)
Utkal University, Bhubaneswar, Odisha
Field of Study: SociologyLicense / Certification:
Certified Customer Service Professional (CCSP)
Customer Handling and Communication Skills CertificationProjects:
- Call Quality Improvement Project: Improved customer feedback through better call structure and empathy.
- CRM Data Accuracy Project: Reduced documentation errors by standardizing call logging processes.
Key Achievements:
- Consistently met customer satisfaction targets for six consecutive quarters.
- Recognized for maintaining low escalation rates across multiple service queues.
- Awarded Best Performer for quality and adherence to service guidelines.
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Features of this Free Resume Format & Template
- Explanation of Format in Resume template itself.
- Fully editable Word format (.docx), Clean and professional layout
- ATS-friendly structure for job portals
- Easy to customize name, skills, summary, and experience
- Includes essential resume sections (Summary, Skills, Experience, Education) as an in build guide.
Customer Service Advisor Resume format : Free download
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