Free Resume Format Download – Call Center Representative
Free Call Center Representative Resume Format is designed for customer support and
BPO professionals. This Resume Sample includes a clear objective, executive summary,
and job-focused key skills. It also presents real work experience with short sentences.
As a result, the Resume Example is easy to read and ATS friendly. Moreover, this Resume
Format highlights call handling, CRM usage, and customer service skills clearly. The
Resume Template is Free to Download in Word and allows quick customization.
In the middle section, Free Call Center Representative Resume Format shows experience
recitals with measurable responsibilities. Therefore, recruiters can quickly understand
the candidate profile. Additionally, the Resume Sample includes education, certifications,
projects, and achievements. Each section follows a standard Resume Format. Because of
this structure, the Resume Example improves shortlisting chances. The Resume Template
in Word saves time and reduces formatting effort. Overall, this Resume Sample helps
job seekers apply confidently and prepare strong applications.
Unlike other resume builders, everything here is free, simple, and transparent, helping you focus only on building a strong resume quickly. No signup required and zero download limits. There is no hidden paywalls later. You can create and download your resume instantly without sharing personal details or making payments.
Name: Rohan Mehta
Title: Call Center RepresentativeContact No: +91 98765 43210
Email ID: rohan.mehta@example.com
Address: MG Road, Andheri East, Mumbai, Maharashtra, 400069, India
Date of Birth: 22 March 1996
Gender: Male
Total Experience: 5 Years
Industry: Customer Support & BPO ServicesOBJECTIVE
To work as a Call Center Representative by delivering excellent customer service,
resolving issues efficiently, and supporting business growth through quality interactions.EXECUTIVE SUMMARY
Customer-focused Call Center Representative with 5 years of voice support experience.
Skilled in inbound and outbound calling, query resolution, and complaint handling.
Strong ability to meet service level agreements and quality benchmarks consistently.
Experienced in CRM tools, call documentation, and customer retention processes.
Known for clear communication, empathy, and multitasking under pressure.KEY SKILLS
- Inbound & Outbound Calling
- Customer Issue Resolution
- CRM Software Handling
- Call Quality Compliance
- Complaint Management
- Communication Skills
- Time Management
EMPLOYMENT RECITAL
Call Center Representative
Teleperformance India, Mumbai | Jul 2021 – Present
- Handled high-volume inbound calls while maintaining quality and compliance standards.
- Resolved customer queries related to billing, services, and account updates.
- Documented call details accurately using CRM systems and internal tools.
- Achieved monthly customer satisfaction targets through effective communication skills.
- Coordinated with internal teams to close escalated customer issues promptly.
- Followed call scripts while adapting tone based on customer needs.
Customer Support Executive
WNS Global Services, Mumbai | Jan 2018 – Jun 2021
- Managed inbound customer calls for service requests and complaint resolution.
- Provided accurate information regarding products, policies, and service processes.
- Maintained call handling time within defined performance benchmarks.
- Assisted customers with troubleshooting and basic technical support issues.
- Updated customer records consistently after every interaction.
- Contributed to team performance through knowledge sharing and call monitoring.
EDUCATION
Bachelor of Commerce
University of Mumbai
Mumbai, MaharashtraLICENSE / CERTIFICATION
- Certificate in Customer Service Excellence
- Voice Process Training Certification
PROJECTS
- Participated in customer retention initiative to reduce repeat complaint volumes.
- Supported CRM data cleanup project to improve call tracking accuracy.
KEY ACHIEVEMENTS
- Consistently achieved over 95% call quality audit scores.
- Recognized as Top Performer for customer satisfaction for two quarters.
- Reduced average handling time by 18% through improved call flow techniques.
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Features of this Free Resume Format & Template
- Explanation of Format in Resume template itself.
- Fully editable Word format (.docx), Clean and professional layout
- ATS-friendly structure for job portals
- Easy to customize name, skills, summary, and experience
- Includes essential resume sections (Summary, Skills, Experience, Education) as an in build guide.
Call Center Representative Resume format : Free download
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